Returns and refunds policy.

Last Updated: 15th Septembre, 2023

1. Return Policy

We want you to be completely satisfied with your purchase from agnes-nora.com. If for any reason you are not entirely happy with your art print order, we offer a hassle-free return and refund process. Please read the following policy carefully:

2. Eligibility for Returns

2.1. You may request a return for your art print within 14 days of receiving it.

2.2. To be eligible for a return, your art print must be in its original condition, unopened, and undamaged. It must also be in the original packaging.

3. Initiating a Return

3.1. To initiate a return, please contact our customer support team at thisisagnesnora@gmail.com within the specified return period. Provide your order number and a brief description of the reason for the return.

3.2. We will provide you with instructions on how to return the art print to us.

4. Return Shipping

4.1. You are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a damaged or defective product.

4.2. We recommend using a trackable shipping method to ensure that your return is received by us.

5. Inspection and Approval

5.1. Once we receive your returned art print, we will inspect it to ensure it meets the eligibility criteria outlined in Section 2.

5.2. If your return is approved, we will process your refund.

6. Refund Process

6.1. Refunds will be processed using the original payment method used for the purchase.

6.2. Please allow [number] business days for the refund to be reflected in your account, depending on your payment provider's processing times.

7. Non-Refundable Items

7.1. Custom or personalized art prints are non-refundable unless they arrive damaged or with a manufacturing defect.

8. Damaged or Defective Items

8.1. If your art print arrives damaged or defective, please contact us immediately. We will provide instructions on how to return the damaged item, and we will cover the return shipping costs.

9. Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer support team at thisisagnesnora@gmail.com.